General FAQs

What types of tapes can Video Duplicators convert?

The videotape formats that we accept include VHS, S-VHS, VHS-C, Beta,  MiniDV, DVCAM, 8mm, Digital8 and mini DVD, although ensure that all mini DVD's are finalized prior to bringing them to us for transferring or duplication. An unfinalized mini DVD cannot be played in any other player aside from the one it was initially recorded in.

In addition, we are proud to offer you complete service on your PAL format tapes! This includes converting PAL to NTSC or NTSC to PAL DVD.

Will you convert copyrighted videotapes?

No. We're sorry, but Video Duplicators services are only available for non-copyrighted materials.

I am concerned about my privacy. Who will be viewing my videotapes?

We have absolute respect for your privacy. Our studio is completely off limits to outsiders. In addition, we have no need to watch your entire video. Once it is set  up for conversion, our equipment handles it from there.

What kind of customer service can I expect from Video Duplicators?

We pride ourselves on the great service we provide our customers. Because many of our customers come to us as referrals, our goal is to make sure you're 110% satisfied with the final results! After you see what we can do with your videos, you will want to tell your family and friends to save their videos, too.

What if I have other questions that are not answered here?

We realize our services may be new to many people, so we encourage more questions. Call us at 780-416-4338 betwen 9 and 5, Monday to Friday. We are always happy to help.